General Sales Terms and Conditions

The offer and sale of products on our website ("biscottini.it") are governed by the following General Terms and Conditions of Sale.

The products purchased on biscottini.it are sold directly by BISCOTTINI I.A.T. ltd.

Registered Office
Via Salaiola, 19
56030 La Rosa di Terricciola (PI)
Tax Code and VAT number: 01380700508
TEL. 0587/672000
E-mail: info@biscottini.it

In compliance with national and international regulations governing e-commerce, our goal is to enable consumers - potentially around the world - to purchase furniture items online.

Given that

[Customer] represents and warrants that:

to be of age; that the data supplied by the same for the execution of the Contract are correct and true; that, every time he makes a purchase, he has read the Privacy Policy, the Cookie Information, the Information on shipments and returns and the General Conditions of Sale, specified below, accepting them.

The General Conditions of Sale are governed by the Italian law and in particular by Legislative Decree dated September 6, 2005 no. 206, regarding consumer regulations, with specific reference to regulations on distance contracts and by Legislative Decree dated April 9, 2003 no. 70 regarding certain aspects of electronic commerce.

The following General Conditions of Sale may be modified by Biscottini IAT Srl, without any prior notice, also in consideration of any regulatory changes.

Any new General Conditions of Sale will be valid from the date of publication on biscottini.it and will be applied to sales concluded after the new disclosure.

The following General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Biscottini IAT Srl which may be present on the biscottini.it website through links, banners or other hypertext links.

Orders

The conditions of sale in force are considered expressly accepted by the Customer at the same time that he completes, following the instructions, the order form in electronic format and transmits it via e-mail to Biscottini IAT Srl.
Failure or incorrect provision of data necessarily entails the impossibility of fulfilling the obligations arising from the contract of sale eventually concluded.
The order, only if completed in its entirety and if accepted, will be filed in the database of Biscottini IAT Srl for the period of time necessary for the evasion and in any case in accordance with the law.
Since an order form may contain products of different kinds, the delivery times of the individual products that make up the same order may be different, as indicated on the individual products.
For this reason, without prejudice to what is specified below (see Right of withdrawal section), sending the order form constitutes acceptance by the Customer even of a partial delivery, limited to the products actually available among those ordered, as well as a waiver of any claim for compensation and/or indemnity.
Biscottini IAT Srl undertakes, in accordance with the provisions of the law, to promptly inform the customer of any unavailability of the product ordered and jointly, except as set out below in the clause of Right of Withdrawal, also undertakes to propose to the Reasonable customer alternative solutions.
Biscottini IAT Srl will send to the Customer, by e-mail, for all the products purchased, a summary of the order (DETAILS OF THE ORDER).
The Order Summary will contain information on the products purchased, including the unit and total price, the means of payment and the expected shipping costs.

Prices

The prices quoted for each item put on sale by Biscottini IAT Srl on the site are expressed in Euro and are intended for the public VAT and packaging included, shipping costs excluded. Biscottini IAT Srl reserves the right to change the prices shown on the pages of its website without prior notice.
In the event of price increases that occurred after the acquisition of orders that have not yet been processed, Biscottini IAT Srl will still apply the prices in force at the time of ordering.

Payment

All orders are understood to be acquired upon payment perfected.
Payments are always inclusive of transport costs.
Biscottini IAT Srl accepts payments with CONTO PAYPAL, with CREDIT CARDS (VISA, MASTERCARD, VISA ELECTRON, MAESTRO, V-PAY, AMERICAN EXPRESS, JCB, UPI) on the CRV secure circuit, and by means of an advance bank transfer.
In case of payment made with ADVANCED BANK TRANSFER, to be made in favour of BISCOTTINI IAT SRL Unip. - Iban: IT11 H063 7071 1040 0001 0005 700 (Swift CRVOIT3V) indicating in the order number and holder of the order, the goods will be processed only after the administrative acknowledgment of the payment. After 10 days from the order if the EARLY BANK TRANSFER has not yet been placed, the order is canceled automatically.
In case of payment by CREDIT CARD, the financial information (for example the credit / debit card number or the date of its expiration) will be forwarded, via encrypted protocol, to the CRV and Paypal circuits that provide the relative electronic payment services at a distance, without any third party having access to them in any way.
Moreover, this information will never be known to Biscottini IAT Srl.
In the event that reimbursement operations are necessary due to the return of products following the exercise of the right of withdrawal, Biscottini IAT Srl will put in place through the bank circuits, the procedures necessary for the successful reimbursement.
Biscottini IAT Srl will issue all tax documents together with the goods delivered.

Delivery and shipping costs

Italy

Upon delivery, the customer is required to check:
* that the number of packages corresponds to the transport document
* that the packaging is intact, undamaged, and with sealing seals intact

Any damage to the packaging and/or product or a mismatch between the number of items or information must be immediately stated in writing on the Courier's delivery note.
Once the package has been opened, any problems concerning the physical integrity of the items ordered must be TIMELY communicated to the Customer Service Biscottini IAT Srl.

Delivery time: within 72 (seventy-two) working hours, delivery on the ground floor c / o address specified during the order. Products are excluded where other conditions are specified in the description.

Shipping costs:


up to € 60 worth of goods: € euro 6.99 charged
from € euro 61 to € euro 400 of goods value: charged 10% cost calculated on the value of the goods
from € euro 401 to € euro 1000 of goods value: charged 8% cost calculated on the value of the goods
over € 100.00 worth of goods: 7% cost charge calculated on the value of the goods

N.B.
The delivery times indicated refer to areas that can be reached on average, with the exception of islands and localities where the national courier must use a local correspondent.

Biscottini IAT Srl cannot be held responsible for delays in delivery of goods caused by circumstances beyond its control.
Biscottini IAT Srl undertakes, unless otherwise specified, to deliver to the carrier the goods ordered within a maximum time of 72 working hours, starting from the Order Summary date.


Damage
vAny damage due to transport must be reported to the carrier upon delivery and promptly notified by e-mail to Biscottini IAT Srl

Complaints and returns

The Producer is responsible for all the products that Biscottini IAT Srl proposes and sells through its website - with the exception of the articles of its own production Biscottini, as reported directly on the site Biscottini.it - ​​and is also responsible for the truthfulness of the information on the packaging .
Because of product packaging changes decided by the manufacturer, the images may not accurately reflect the appearance of the product, while the product characteristics will remain unchanged.
Biscottini IAT Srl can not, under any circumstances, be held responsible for changes to the appearance of the outer packaging decided by the manufacturer.
Furthermore, the images of the goods that Biscottini IAT Srl reports on its website have the purpose of encouraging the recognition of the product and its characteristics by the Customer, but may be subject to a change in display, due to the Internet browser and / or the monitor / support used to access the site and display images.
Therefore Biscottini IAT Srl guarantees that what is entered and marketed through its own site corresponds to what described and presented in each product sheet, showing the essential characteristics of the same, but can not respond to purchase errors due to modified views, of which note above.
Forms and colors of the packages of the products shown on the site are therefore to be considered indicative.

Warranties

Il Produttore è responsabile per tutti i prodotti che Biscottini I.A.T Srl propone e vende tramite il proprio sito - fatta eccezione per gli articoli di Produzione Propria Biscottini, come segnalati direttamente sul sito Biscottini.it - ed è altresì responsabile della veridicità delle indicazioni riportate sulle confezioni.
A causa di modifiche di confezionamento dei prodotti decise dal Produttore, le immagini potrebbero non rispecchiare fedelmente l'aspetto esteriore del prodotto, mentre resteranno inalterate le Caratteristiche del prodotto.
Biscottini I.A.T Srl non potrà, in nessun caso, essere ritenuta responsabile per le modifiche all'aspetto esteriore delle confezioni decise dal Produttore.
Inoltre, Le immagini dei beni che Biscottini I.A.T. Srl riporta nel proprio sito hanno lo scopo di favorire il riconoscimento del prodotto e delle sue caratteristiche, da parte del Cliente, ma potrebbero subire una modifica di visualizzazione, a causa del browser Internet e/o del monitor/supporto utilizzati per l’accesso al sito e la visualizzazione delle immagini.
Pertanto Biscottini I.A.T. Srl garantisce che quanto inserito e commercializzato tramite proprio sito corrisponde a quanto descritto e presentato in ciascuna scheda prodotto, riportante le caratteristiche essenziali dello stesso, Ma non potrà invece rispondere di errori di acquisto dovuti a visualizzazioni modificate, di cui nota sopra.
Forme e colori delle confezioni dei prodotti riportati nel sito sono quindi da considerarsi indicativi.

Mode of use

Biscottini IAT Srl declines all responsibility in case of improper use of the products offered for sale. Biscottini IAT Srl can not be held responsible for any damages, direct or indirect, suffered by the Customer for improper or improper use of the product, negligence, use of the product in environments not suitable for excess humidity, excessive heating or other atmospheric agents.

Returns Policy

Under Article 52 of Legislative Decree No. 005, as amended by Legislative Decree 1/2014, the Customer may withdraw from the purchase contract for any reason within 14 (fourteen) days total from the date of receipt of the products.

To exercise the right of withdrawal above, the customer must contact Biscottini IAT Srl by email or phone, to make a return request.

The right of withdrawal will be totally taken over by the company if the product presents qualitative differences or production defects.
NOTE: Should the return be requested for other reasons, the Customer must send the products to OWN EXPENSES to Biscottini IAT Srl within 14 (fourteen) days from receipt of the goods, the Customer Service will communicate to the Customer the destination address for the returned goods.

ATTENTION: The goods must be returned intact, complete with all its parts, and in the original packaging, without any signs of wear or dirt or improper and improper use of the product, during the period of possession of the same by the customer, in full compliance with the following conditions:

  • - The right of withdrawal may apply to the product purchased in its entirety: it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, accessories, etc ...);
  • - The shipment, until the certificate of receipt in the warehouse indicated by Biscottini IAT Srl, is under the full responsibility of the Customer;
  • - In case of damage to the goods during transport, Biscottini IAT Srl will notify the Customer, to allow him to promptly report to the courier and obtain the relevant reimbursement; the product will be in the possession of the Customer, and the request for withdrawal will be canceled;
  • - Biscuits IAT Srl will not be liable in any way for damage, theft, loss, occurred during shipment for return;


Biscottini IAT Srl will reimburse the Customer for the full amount already paid, within 10 (ten) days of withdrawal, by canceling the amount charged, using the same payment method used by the Customer for the initial transition, unless otherwise agreed .
The reimbursement time will start from the date of receipt of the returned product, or until it is verified that the Customer has correctly returned the product intact.

Loss of the right of withdrawal

If the product is returned BEYOND the 14th day, counted from the original delivery date of the goods, the right of withdrawal will expire.

In case of forfeiture of the right of withdrawal, Biscottini IAT Srl will return the product purchased to the sender, or if the customer has reluctantly returned the product to the Company without prior contact and authorization to return, will charge the customer shipping costs and, if already reimbursed, the price of the product.

Privacy

Personal Data collected with the submission of the Order will be processed by Biscottini IAT Srl for the sole purpose of meeting the express requests of the Customer, in compliance with the Legislative Decree. 196/2003 and the privacy notice on the site.

Any further processing will be carried out only with the express consent of the Customer.

Governing Law

The sales contract referred to in these Conditions and its execution is governed by Italian law.

Copyright

Trademarks, logos and other distinctive signs on the site belong to their respective owners. Therefore, the use of trademarks, logos and other distinctive signs is prohibited, including reproduction on other websites by unauthorized third parties. The contents of the site are protected by copyright (texts, images and graphics).

Communications

All communications between the parties must be made and formalized in writing and sent to the address indicated in the order.

The communications sent to the e-mail address of the other party, indicated on the website and in the order, are also sent in writing.

Any complaint or request for information can be sent to Biscottini IAT Srl at the following addresses:
EMail: servizioclienti@biscottini.it
Telephone: +39/0587/672000 - Monday to Friday 9.00am - 1.00pm / 2.30pm - 6.30pm

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